SHIPPING POLICY

All personalised items are made to order. The lead time is 5-7 working days for creation and delivery. But we always aim to get them made and in the post as soon as possible. All Orders are sent via Royal Mail 1st class.

RETURN POLICY

As items are made to order we cannot accept responsibility for any unintentional error within your order. Please check and confirm all details of your personalised order before proceeding to payment. If any amendments are needed please contact us within 24hours of placing your order to guarantee they are made. 

 

If your order is faulty please contact us within 7 days and return within 14 days of purchase. We can not refund postage or packaging. 

PAYMENT METHOD

Ordering through our website is Easy Peasy. You can pay via Paypal or use a normal Credit/Debt Card.

Please note that we have no access to your card information, but simply receive a conformation that the amount has been debited. We do not store credit card details nor do we share customer details with any 3rd party.

NOTE FOR ORDERS

All orders are gift wrapped with a personal Name Tag. Please advise the the name for the gift tag when ordering. If you would like a special note included just pop it down in the ADD A NOTE section when checking out.

CARE INSTRUCTIONS

For best results wash at 30c with similar colours and iron your appliqué smooth. Over time your appliqué may fray - simply iron and trim any loose threads.

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